• Working with a specific style: Click here


• Working with all styles: Click here


• Working with a specific library: Click here


• Working with anything in EndNote (Windows): Click here


• Working with anything in EndNote (Mac): Click here

Working with a specific style- do the following:

1. In EndNote, check the Current Output Style pull down area located in the Graphic Tool bar section just to the left of the Help button.



2. Choose the Select Another Style option from the pull down and then choose the Author-Date output style.



3. Try working with the library again. Alternatively, close the "preview" window.



4. If you are still having problems, go on to Working with all styles.

Working with all styles- do the following:

Working with a specific library- do the following:

1. Close all of the libraries in EndNote.



2. In EndNote, go to the Tools Menu and select Recover Library. Follow the options to recover the library.



3. Open the Recovered Library and work with that file.



4. If you are still having problems, go on to Working with anything in EndNote Windows or Mac.

Working with anything in EndNote (Windows)

If you are getting the Service Error: Generic message when trying to open a particular library, and the Paleo example library opens without problems, your library has become corrupt. If you are unable to recover your library using the tools in EndNote, please contact us so we can attempt to repair your library on our end. The steps below will not help if you are having this problem with a particular library.

Note: Following these steps involves modifying the registry and will remove any customizations you have made to the Reference Types in the EndNote program. When modifying the registry you may cause serious problems that may require you to reinstall your operating system. If you are not comfortable modifying the registry, please contact technical support.

1. Quit all applications.



2. 2000 and XP: Open "My Computer" (from the Start Menu or on your desktop) and then go to C:\Documents and Settings\<Your User Name>\Application Data and delete the EndNote folder. Note: If you cannot find the specified folder your windows preferences may be set to hide the folder. In this window go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected.
   
   Vista: Open "Computer" (from the Start Menu or on your desktop) and then go to C:\Users\<Your User Name>\AppData\Roaming and delete the EndNote folder. Note: If you cannot find the specified folder your windows preferences may be set to hide the folder. In this window go to Tools / Folder Options / View tab (If you do not see the View menu, press the ALT key on your keyboard until it appears) and make sure that "Show hidden files and folders" is selected.



3. 2000 and XP: Go to Start in the lower left hand side of your monitor and then select Run and enter regedit. Then click OK.
   
   Vista: Go to the Start menu in the lower left hand side of your monitor and type in the search box regedit. Then hit enter.



4. Select the HKEY_CURRENT_USER folder and expand it, then the Software folder, then the ISI ResearchSoft folder.



5. Click on the EndNote folder.



6. Select Registry (or File) in the menu and then select the Export option.



7. Under Export Range choose the Selected Branch option and then save the file as EndNoteReg.



8. Right click on the EndNote folder and select Delete.



9. Close the Regedit application.



10. Restart the computer.



11. Open EndNote and try again.

Working with anything in EndNote (Macintosh)

With EndNote 8 or later, do the following to reset the preferences completely:

1. Go to Users:[your login name with the house icon]:Library:Application Support:EndNote



2. Remove all files from this location (you can put them on the desktop- they will be rebuilt when EndNote restarts- when the process is complete these old files can be removed).



3. Go to Users:[your login name with the house icon]:Library:Preferences.



4. Remove the "EndNote f" folder, "com.ThomsonResearchSoft.EndNote.plist" file, and the "com.IsiResearchSoft.EndNote.plist" file (The EndNote f and the IsiResearchsoft files may not be present).
   
   If your computer was upgraded from Mac OS 9 to Mac OS X and you had EndNote for OS 9 installed, please see **Note below.



5. Restart the computer.



6. Go to Applications: Utilities and open the Disk Utility application.



7. Choose your hard drive, then click the "repair disk permissions" option. Close the utility when the repair is complete.



8. Drag the EndNote folder from the CD or Disk Image to the Applications folder on your hard drive to install EndNote.



9. Open EndNote.



10. Go to the EndNote 8, 9, X or X1 menu; select Preferences.



11. Click the "EndNote Defaults" button.



12. Click on "Display fonts" then choose the "EndNote Defaults" button.



13. Click on the next option down, and click the EndNote Defaults button. Do this for each option here.



14. Click Save, and close this window.



15. Reboot your Macintosh.