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Frequently Asked Questions
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CWYW 1: After installing EndNote and opening Microsoft Word, I do not see the EndNote toolbar or commands under the Tools menu. How can I fix this?

Answer: For a solution for your version of EndNote and Word, click on the appropriate link below:

Important Note: This FAQ is intended to install the EndNote CWYW tools. If you had the tools and they have disappeared, please see this FAQ. Windows EndNote 8/9/X and Word 2000/XP/2003

Q: I do not see the EndNote toolbar or commands in Microsoft Word. How can I get the Windows EndNote 8/9/X CWYW commands to appear in Microsoft Word 2000/XP/2003?

A: You must install the program while logged in as the user who will be running the program, and this account must have administrative rights to the local machine during installation in order for Windows to be configured correctly.

The simplest way to get the tools to appear in Word 2000/XP/2003 is to run the EndNote installer again. After accepting the license agreement you will be prompted for the type of installation you would like to perform. Once the installation finishes, open EndNote and a library. Then open Word and check the Tools menu for the EndNote commands.

If the CWYW tools do not install for any reason during program setup you can manually install the tools by doing the following:

  1. Close Word and Outlook if running.
  2. Open My Computer (Computer on Vista).
  3. Go to the Tools menu (press Alt to view menus in Windows Vista). Select Folder Options / View tab. Uncheck the box that reads "Hide file extensions for known file types," and select "Show hidden files and folders". Click Ok.
  4. Locate your EndNote folder. The default installation path is "C:\Program Files\EndNote." Note that the EndNote folder will contain the version number at the end.
  5. There are several files in this folder you will need to copy, depending on which versions of Word and EndNote you are using. You can use the list below to identify the files you need.

    EndNote X*
    • Word 2000
      • EN10CWYW.dot
      • EN10Cwyw.wll
      • ENWebCwyw.dot
    • Word XP/2003
      • EN10CWYW.dot
      • EN10Cwyw.WordXP.wll
      • ENWebCwyw.dot
    EndNote 9
    • Word 2000
      • EN9CWYW.dot
      • EN9Cwyw.wll
    • Word XP/2003
      • EN9CWYW.dot
      • EN9Cwyw.WordXP.wll
    EndNote 8
    • Word 2000
      • EN8CWYW.dot
      • EN8Cwyw.wll
    • Word XP/2003
      • EN8CWYW.dot
      • EN8Cwyw.WordXP.wll

    *Note that the EndNote X files listed are for EndNote X.0.2. If you are using EndNote X.0.0, download the update here.
  6. Hold down your control key and click on each file listed for your version of EndNote and Word as shown above. When all the files you need are highlighted, right-click and select Copy.
  7. Use Windows Explorer to navigate to the Word Startup folder. The default location of Startup depends on your version of Windows.
    Windows Vista

    C:\Users\[YOUR USER NAME]\AppData\Roaming\Microsoft\Word\STARTUP

    Windows XP/2000

    C:\Documents and Settings\[YOUR USER NAME]\Application Data\Microsoft\Word\Startup

  8. When you locate that folder, right click in it and choose Paste. The files you copied should now show up in this folder.
  9. Open EndNote and an EndNote library first, then open Word. Click on one of the EndNote tools. Please note that there may be a delay the first time EndNote connects with Word.
Additional Notes:
The startup folder may be in a different location, but this is not typical. If the word startup folder was not on the path listed above, find it by doing the following:
  1. Within Microsoft Word go to the Tools menu and select Options.
  2. Click the File Locations tab, highlight the Startup folder, and then click the Modify button.
  3. Note the path to the Microsoft Word Startup folder. If no path is listed at the bottom of the window click on the “Look In” dropdown at the top of the window and note the path.
A copy of the EndNote CWYW files is included below.
EndNote Word Files (click to download)
8 2000 EN8CWYW.dot
EN8Cwyw.wll
8 XP/2003 EN8CWYW.dot
EN8Cwyw.WordXP.wll
9 2000 EN9CWYW.dot
EN9Cwyw.wll
9 XP/2003 EN9CWYW.dot
EN9Cwyw.WordXP.wll
X 2000 EN10CWYW.dot
EN10Cwyw.wll
ENWebCwyw.dot
X XP/2003 EN10CWYW.dot
EN10Cwyw.WordXP.wll
ENWebCwyw.dot


Older versions of EndNote

Windows EndNote 5/6/7 & Word 97/2000/XP/2003

Q: I do not see the EndNote toolbar or commands in Microsoft Word. How can I get the Windows EndNote 5/6/7 CWYW commands to appear in Microsoft Word 97/2000/XP/2003?

A: If you are running Windows NT/2000/XP you must install the program while logged in as the user who will be running the program, and this account must have administrative rights to the local machine during installation in order for the Windows to be configured correctly.

The simplest way to get the tools to appear in Word 97/2000/XP is to run the EndNote installer again (Note that this will not work for Word 2003.  For Word 2003 the tools must be manually installed as outlined below). After accepting the license agreement you will be prompted for the type of installation you would like to perform. Select "Custom installation", and when prompted to select components to install, uncheck everything except for "Word Processor Add-ins." Once the installation finishes, open EndNote and a library. Then open Word and check the Tools menu for the EndNote commands.

If the CWYW tools do not install for any reason during program setup you can manually install the tools by doing the following:

  1. Within Microsoft Word go to the Tools menu and select Options.
  2. Click the File Locations tab, highlight the Startup folder, and then click the Modify button.
  3. Note the path to the Microsoft Word Startup folder. If no path is listed at the bottom of the window click on the “Look In” dropdown at the top of the window and note the path.

    The default path in Windows XP is:
    C:\Documents and Settings\[USER NAME]\Application Data\Microsoft\Word\Startup.
    On Windows Vista, the default path is:
    C:\Users\[USER NAME]\AppData\Roaming\Microsoft\Word\STARTUP.
  4. Close Word. Also close Outlook if running.
  5. Open your Computer (My Computer in Windows 2000/XP) and locate your EndNote folder. The default installation path is “C:\Program Files\EndNote”.
  6. There are two files in this folder you need to copy, depending on which version of EndNote and Word you are using...
EndNote Word Files (click to download)
5 97/2000/XP/2003 EndNote5.cwyw.dot
EndNote5.cwyw.wll
6 97/2000/XP/2003* EN6CWYW.dot
EN6Cwyw.wll
7 97/2000 EN7CWYW.dot
EN7Cwyw.wll
7 XP/2003** EN7CWYW.dot
EN7Cwyw.WordXP.wll

If you do not see the .wll and .dot file extensions, go to the Tools menu and select Folder Options / View tab. Uncheck the box that reads “Hide file extensions for known file types” and click OK. In Windows Vista if you do not see the menu bar hold ALT to see the Tools Menu.

  1. Go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected. In Windows Vista if you do not see the menu bar hold ALT to see the Tools Menu. Locate the Word Startup folder and paste these two files into this folder.
  2. Launch Microsoft Word.

Before you use the tools for the first time, close Word, then open EndNote and an EndNote library, then re-open Word and click on one of the EndNote tools. The programs must only be opened in this order the first time you use the tools so that Windows will be configured correctly.

* NOTE: If you are using EndNote 6, make sure that you DO NOT copy the file called “EN6Cwyw.WordXP.wll” because using this file can trigger memory errors in Word XP and Word 2003. Click here for more information on this issue.

** NOTE: If you are using EndNote 7 with Word XP or Word 2003, please note that there is a known issue with the use of EndNote keyboard shortcuts in Word. The EndNote keyboard shortcuts in Word do not function when using the EN7CWYW.dot file that comes with EndNote 7. Do not use the .DOT file in your EndNote folder, instead use the link above to download the files. More information on this issue can be found in this FAQ.

Windows EndNote 4 & Word 7/97/2000

Q: When I open Microsoft Word 7/97/2000 I do not see the EndNote 4 commands under the Tools menu nor do I see the EndNote toolbar. How can I get the tools to appear in Word?

A: The simplest way to get the tools to appear is to run the EndNote 4 installer again. After you accept the license agreement you will be prompted for the type of installation you would like to perform. Select "Custom installation," and when prompted to select components to install, uncheck everything except for "Word Processor Add-ins." Once the installation finishes, open EndNote 4 and a library. Then open Word and check the Tools menu for the EndNote commands.

If the tools do not install for any reason during program setup you can manually install the tools by doing the following:

  1. Within Microsoft Word go to the Tools menu and select Options.
  2. Click the File Locations tab, select Startup, and then click the Modify button.
  3. Note the path to the Microsoft Word Startup folder. If no path is listed at the bottom of the window click on the "Look In" dropdown at the top of the window and note the path.
  4. Close Microsoft Word and Outlook if running.
  5. Launch Windows Explorer and locate your EndNote program folder. The default installation path is “C:\Program Files\EndNote”.
  6. Right-click on the file named “ENWord32.wll” and select Copy. If you cannot find the specified folder, your Windows preferences may be set to hide the folder. In Windows Explorer go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected.
  7. Locate the Word Startup folder and paste “ENWord32.wll” into this folder. If you do not see the .wll file extension, go to the Tools menu and select Folder Options / View tab. Uncheck the box that reads "Hide file extensions for known file types" and click OK. Right click in this Startup folder and choose Paste.
  8. Launch Microsoft Word.

Note that Microsoft Word Add-in file that comes with EndNote 4 is not compatible with Microsoft Word XP or 2003; click here for details.

Windows EndNote 4 & Word XP/2003

Q: Is EndNote 4 compatible with Microsoft Word XP or Word 2003? I have upgraded to Word XP, and now the EndNote toolbar / commands do not appear in Word, or they appear but produce errors when I try to format my paper.

A: The Microsoft Word Add-in file that comes with EndNote 4 (EnWord32.wll) is not compatible with Word XP or Word 2003. If you intend to use EndNote with Word XP or Word 2003 we recommend that you upgrade to the current EndNote version. You will be able to use libraries and documents created using EndNote 4 in more recent versions of EndNote without data loss. Please see this FAQ for more information.

If you need to use EndNote 4 with Word XP, you can do so using a newer version of the Microsoft Word Add-in file. See below for instructions on how to install this file. Please note that this is an unsupported solution, but there are no known issues using this file with Word XP. This file will not work with Word 2003.

Click here to download a copy of ENWord32.wll to a convenient location on your hard drive such as your desktop (if you have trouble downloading this file, click here to download a zipped copy).

  1. Within Microsoft Word XP, click the Tools menu and select Options.
  2. Click the File Locations tab, select Startup, and then click the Modify button. Note the path to the Microsoft Word Startup folder. If you do not see a path at the bottom of the window, check the path by clicking on the "Look in" dropdown. This is your Word Startup folder.
  3. Close Word (and Outlook if running) and place the ENWord32.wll file in this folder. (NOTE: If you cannot find the specified folder, your windows preferences may be set to hide the folder. In Windows Explorer go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected). The next time you open Word XP the EndNote commands should appear under the Tools menu and function as expected.

Macintosh EndNote X4 & Word 2011

Q: How can I get the Mac EndNote X4 CWYW commands to appear in Microsoft Word 2011 under the Tools menu?

A: Make sure you have the EndNote X4.0.2 update installed. Once updated, the "About EndNote" screen should read Build 7031. You can download the EndNote X4.0.2 Update here.

The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If after following the instructions above the tools still do not appear:

  1. Close Word and EndNote.
  2. Open your hard drive and go to the following folder:
  3. EndNote X4: Applications:EndNote X4:Cite While You Write.
  4. Copy the file "EndNote CWYW Word 2011.bundle" by highlighting the file and going to "Edit > Copy."
  5. Go to the folder Applications:Microsoft Office 2011:Office:Startup:Word and paste the file, "Edit Paste."
    Note: In non-English versions of Word, the folder named "Startup" may be called "Start" or be in the localized language of Word.
    Start Word, go to "Word > Preferences" and click on "File Locations."
  6. If the Startup folder is not set, highlight "Startup" and click on "Modify". Select the folder Applications:Microsoft Office 2011:Office:Startup:Word and click "Choose."
  7. Click "OK" and close Word.
  8. Start EndNote and then start Word.

Macintosh EndNote X3/X4 & Word 2008/2004

Q: How can I get the Mac EndNote X3/X4 CWYW commands to appear in Microsoft Word 2008/2004 under the Tools menu?

A: Word 2008: Make sure you have at least the SP1 (12.1.x) update for Microsoft Word 2008 installed. You can download the update from Microsoft here or you can use the Update feature for Word by clicking on the Help menu and then Check for Updates. You can check if you have version 12.1.x installed by clicking on the Word menu and selecting About Word.

The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If after installing the Word 2008 SP1 update and following the instructions above the tools still do not appear:

  1. Close Word and EndNote.
  2. Open your hard drive and go to Applications:EndNote X3(or X4):Cite While You Write.
  3. Copy the file "EndNote CWYW Word 2008.bundle" by highlighting the file and going to the Edit menu and selecting Copy.
  4. Go to the folder Applications:Microsoft Office 2008:Office:Startup:Word and paste the file by going to the Edit menu and selecting Paste.
    Note: In non-English versions of Word, the folder named "Startup" may be called "Start" or be in the localized language of Word.
  5. Start Word, go to "Word > Preferences" and click on "File Locations."
  6. If the Startup folder is not set, highlight "Startup" and click on "Modify". Select the folder Applications:Microsoft Office 2008:Office:Startup:Word and click "Choose."
  7. Click "OK" and close Word.
  8. Start EndNote and then start Word.
A: Word 2004: The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If that does not help, you can install the tools manually as follows:

  1. Close Microsoft Word.
  2. Open your hard drive in the Finder and go to the Applications:EndNote X3(or X4):Cite While You Write folder.
  3. There are two files you need to create an Alias of them in your Word startup folder.
  4. Use the File>Make Alias command from the Finder to create aliases of these files:

    EndNote Web.bundle
    and
    EndNote CWYW Word 2004

  5. Copy the alias files to the Word startup folder. Here is the default Word Startup location (which may be different on your computer):

    Word 2004: "Microsoft Office 2004:Office:Startup:Word"

  6. Change the name of the alias files to have the same names as the original files. Normally, the word alias is appended to the name and should be removed.
  7. Open EndNote and a library, then open Word, and the tools should load as expected.

Macintosh EndNote X1/X2 & Word 2008

Q: How can I get the Mac EndNote X1/X2 CWYW commands to appear in Microsoft Word 2008 under the Tools menu?

A: Make sure you have the SP1 (12.1.x) update for Microsoft Word 2008 installed. You can download the update from Microsoft here or you can use the Update feature for Word by clicking on the Help menu and then Check for Updates. You can check if you have version 12.1.x installed by clicking on the Word menu and selecting About Word.

EndNote X1: First, download the EndNote X1 update.

EndNote X2:

First, get the X2.0.1 update. If the tools are still not appearing, the simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

EndNote X1/X2: If after installing the Word 2008 SP1 update and following the instructions above the tools still do not appear:

  1. Close Word and EndNote.
  2. Open your hard drive and go to Applications:EndNote X1/X2:Cite While You Write.
  3. Copy the file "EndNote CWYW Word 2008.bundle" by highlighting the file and going to "Edit > Copy."
  4. Go to the folder Applications:Microsoft Office 2008:Office:Startup:Word and paste the file, "Edit Paste."
    Note: In non-English versions of Word, the folder named "Startup" may be called "Start" or be in the localized language of Word.
  5. Start Word, go to "Word > Preferences" and click on "File Locations."
  6. If the Startup folder is not set, highlight "Startup" and click on "Modify". Select the folder Applications:Microsoft Office 2008:Office:Startup:Word and click "Choose."
  7. Click "OK" and close Word.
  8. Start EndNote and then start Word.

Macintosh EndNote X1/X2 & Word X/2004

Q: How can I get the Mac EndNote X1/X2 CWYW commands to appear in Microsoft Word (X or 2004) under the Tools menu?

A: The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If that does not help, you can install the tools manually as follows:

  1. Close Microsoft Word.
  2. Open your hard drive in the Finder and go to the Applications:EndNote X1/X2:Cite While You Write folder.
  3. With EndNote X2.0.1 only, download the file here, and place the contents of the zip file into the Cite While You Write folder.
  4. There are two files you need, depending on your version of word. You need to create an Alias of the two files and place them in your Word startup folder.
  5. Use the File>Make Alias command from the Finder to create aliases of these files based on your version of Word:

    EndNote Web.bundle (Word X and 2004)
    and
    EndNote CWYW Word X (Word X) or
    EndNote CWYW Word 2004 (Word 2004)

  6. Copy the alias files to the Word startup folder. Here are the default Word Startup locations which may be different on your computer:

    For Word X: "Microsoft Office X:Office:Startup:Word"
    For Word 2004: "Microsoft Office 2004:Office:Startup:Word"

  7. Change the name of the alias files to have the same names as the original files. Normally, the word alias is appended to the name and should be removed.
  8. Open EndNote and a library, then open Word, and the tools should load as expected.

Macintosh EndNote 8, 9 or X & Word X/2004

Q: How can I get the Mac EndNote 8, 9 or X CWYW commands to appear in Microsoft Word (X or 2004) under the Tools menu?

A: The simplest way to get the tools to appear is to open EndNote, and go to the EndNote menu. Select "Customizer" from the EndNote menu. Check the box in front of the "Cite While You Write" option. Make sure the "Uninstall" option is NOT checked. Click next until the Customizer is finished. Open a library. Then open Word and check the Tools menu for the EndNote submenu.

If that does not help, you can install the tools manually as follows:

  1. Close Microsoft Word.
  2. Open a Finder window and go to the “EndNote 8, 9 or X:Cite While You Write" folder.
  3. There are two files you need to duplicate, depending on your version of word:

EndNote Word Files (click to download)
8 X EndNote 8 CWYW Commands.dot
EndNote 8 CWYW Word X
8 2004 EndNote 8 CWYW Commands.dot
EndNote 8 CWYW Word 2004
9 X EndNote 9 CWYW Commands.dot
EndNote 9 CWYW Word X
9 2004 EndNote 9 CWYW Commands.dot
EndNote 9 CWYW Word 2004
X X EndNote 10 CWYW Commands.dot
EndNote 10 CWYW Word X
X 2004 EndNote 10 CWYW Commands.dot
EndNote 10 CWYW Word 2004

For Word X, place copies of these two files into the Microsoft Word Startup folder at "Microsoft Office X:Office:Startup:Word".

For Word 2004, place copies of these two files into the Microsoft Word Startup folder at "Microsoft Office 2004:Office:Startup:Word".

  1. Open EndNote and a library, then open Word, and the tools should load as expected.

Macintosh EndNote 6/7 & Word X

Q: How can I get the Mac EndNote 6/7 CWYW commands to appear in Microsoft Word X (10) under the Tools menu?

A: The simplest way to get the tools to appear is run the EndNote 6/7 installer again. After you accept the license agreement you will be prompted for the type of installation you would like to perform. Change “Full Installation” to “Custom installation” and when prompted to select components to install, uncheck everything except for “Word Templates and Add-ins”. Once the installation finishes, open EndNote and a library. Then open Word and check the Tools menu for the EndNote submenu.

If that does not help, you can install the tools manually as follows:

  1. Close Microsoft Word.
  2. Open a Finder window and go to the “EndNote:Cite While You Write" folder.
  3. There are two files which you need to duplicate, depending on your version of EndNote:

    EndNote 7: “EndNote 7 CWYW Commands” & “EndNote 7 CWYW Word X” (click to download)
    Both of these files are also located in the “Cite While You Write:Word X” subfolder.
    EndNote 6: “EndNote6 CWYW Commands” & EndNote 6 CWYW Word X" (click to download)
    The Commands file is also located in the “Cite While You Write” folder, and the Word X file is also located in the “Cite While You Write:Word X” subfolder.

    Place copies of these two files into the Microsoft Word Startup folder at "Microsoft Office X:Office:Startup:Word".
  4. Open EndNote and a library, then open Word, and the tools should load as expected.

Note that the Cite-While-You-Write features in EndNote 6 and 7 are not compatible with any version of Microsoft Word previous to Word X, or with Word 2004.

Macintosh EndNote 5 and Word 98/2001

Q: I do not see the EndNote 5 toolbar or commands under the Tools menu in Microsoft Word 98/2001. How can I get the commands to appear?

A: First, in Word check the View menu and make certain that "Use Word 5.1 Menus" is not selected. If this menu item is unchecked and the EndNote 5 submenu still does not appear under the Tools menu, the simplest way to get the tools to appear is to run the EndNote 5 installer again. After accepting the license agreement you will be prompted for the type of installation you would like to perform. Select "Custom installation", and when prompted to select components to install, uncheck everything except for "Word Processor Add-ins." Once the installation finishes, open EndNote 5 and a library. Then open Word and check the Tools menu for the EndNote commands.

 If that does not help, you can install the tools manually as follows:

  1. Close Word.
  2. Open your Macintosh HD and go to the "EndNote 5:Cite While You Write" folder.
  3. There are two files you need to copy from this folder. One is called "EndNote 5 CWYW Commands," and the second file is called "EndNote 5 CWYW". If you are using Word 98, copy "EndNote 5 CWYW" from the "Word 98" subfolder; if you are using Word 2001, copy "EndNote 5 CWYW" from the "Word 2001" subfolder.
  4. Place copies of these two files in the Microsoft Word Startup folder located at "Microsoft Office...:Office:Startup:Word".
  5. Open EndNote 5 and a library, then open Word. The tools should now appear and function.

Note that EndNote 5 is not compatible with Microsoft Word X or Word 2004.

Macintosh EndNote 4 & Word 6/98/2001

Q: I do not see the EndNote 4 toolbar or commands under the Tools menu in Microsoft Word 6/98/2001. How can I get the commands to appear?

A: You can get the commands to appear by doing the following:

  1. In Word check the View menu and make certain that "Use Word 5.1 Menus" is not checked. If this menu item is unchecked, close Word.
  2. Open your Macintosh Hard drive, and go to the "EndNote: Microsoft Word Add-in" folder.
  3. From this folder make a copy of the "EndNote Word Add-in" file.
  4. Now go to your "Microsoft Office...:Office:Startup:Word" folder and place a copy of this file here.
  5. Open EndNote and a library, then open Word and the commands should appear.

Note that EndNote 4 is not compatible with Microsoft Word X or Word 2004.

This page was last modified December 7, 2010

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