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You may find the answers you need
on our Frequently Asked
Questions and Support & Services pages. Click Here for our Business hours and Holiday schedule.
Call us at 800-336-4474 and at the prompt press 4, and then select the "ResearchSoft Products" option.
Alternatively,
Email Technical Support for EndNote or for EndNote Web.
Our Commitment to You
- We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
- We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.
- We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
- We strive to resolve all customer technical support issues within a maximum of five business days.
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