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Install 29: When installing Endnote X1 upgrade, I have entered my serial number and gotten "Invalid Serial Number." I know the serial number is now correct, how can I fix this?

Answer:
  1. Use valid upgrade product key.
  2. Click next, then enter old serial number
  3. If you get an error message saying "Invalid Serial Number" that states "You did not enter a valid serial number for your previous version of EndNote. Please re-enter this number."
Invalid Serial Number
  1. Click OK, then hit the "Back" button. Once you are on the product key page again, click "Next"
Product Key
  1. Now you can correct the serial number, and click "Next"- if it is a valid key, the install process will then continue.


This page was last modified on: August 13, 2007

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