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25:
Where can I find my serial number or product key? |
Answer:
Product Key:
Unlike previous products, EndNote X1 and X2 use a 25-character alpha-numeric ‘Product Key’ to verify installation. This is different from the entirely numeric ‘Serial Number’ used in the older products
Tips on locating the EndNote X1/X2 Product Key:
- EndNote X1/X2 (paper box)- the product key is on a sticker on the back of the CD sleeve.
- EndNote X1/X2 (plastic clamshell)- the sticker with the product key and serial number is on the case under the CD itself.
- EndNote X1/X2 (download)- the Product key, also known as the "Unlock code" is in the email confirmation.
Serial Number:
The serial number will be in the confirmation email you received if you purchased the download version.
For EndNote 9 and X, the serial number should be on the inside cover of the accompanying Getting Started Guide.
For the EndNote 9 and X Upgrade versions, the serial number will be on the outside of the CD case.
For older versions of EndNote, the EndNote serial number should be on the inside cover of the Manual that the program came with.
If you are still unable to locate the serial number or product key, feel free to contact Customer Support for further assistance. They should be able to look up your registration information in their database:
800-523-1850 (at the prompt press 3)
215-386-0100 (at the prompt press 3)
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