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| Frequently Asked Questions |
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| Import
7:
When trying to export citations from a website in my web browser I
get a "File not found" error or the records do not appear
in my Windows EndNote library. How can I fix this? |
Answer:
If you get a "File not Found" error when you try to direct export,
your cache of temporary internet files is probably full and needs
to be cleared.
- Open
Internet Explorer and go to Tools / Internet Options.
- Under
Temporary Internet Files click on the Delete Files button. When
it finishes deleting the files click OK.
- Try
the export again and you should have better results.
If
you have a lot of Temporary Internet Files, deleting them may take
quite a while. But once this is done you should no longer experience
this error when you try to direct export.
This can also happen with Mozilla Firefox.
To clear temporary internet files in Firefox, click on Tools>Options>Privacy>Private Data.
Click Clear Private Data, check Cache, and click Ok.
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