| Frequently Asked Questions |
|
Working With Word Processors / CWYW |
| How to Resolve Problems with EndNote 6 and later and Word on Windows |
| How to Resolve Problems with EndNote 6 and later and Word on a Macintosh |
| CWYW 1: After installing EndNote and opening Microsoft Word, I do not see
the EndNote toolbar or commands under the Tools menu. How can I fix
this? |
Answer |
| CWYW 2: When I try to insert a selected reference in Word with EndNote 8.0.2 on Windows,
I get an error message, "An attempt was made to access an unnamed file past its end",
and the citation does not insert properly. How can I fix this? |
Answer |
| CWYW 3: What versions of Microsoft Word, Corel WordPerfect, and other word
processors is EndNote compatible with? |
Answer |
| CWYW 4: When I open Microsoft Word I get an error message, "The macro cannot
be found or has been disabled because of your macro security settings",
and the EndNote tools do not work. How can I fix this? |
Answer |
| CWYW 5: Using EndNote 7 for Windows with Microsoft Word XP or 2003, EndNote’s
keyboard shortcuts in Word (Alt+1, Alt+2, etc.) do not work. |
Answer |
| CWYW 6: Since installing EndNote 6, Microsoft Word XP (2002) or Word 2003 is running slowly or
freezing periodically. Word is reporting error messages such as "Unknown
Error 0x800A1007" or messages which indicate there are too many edits
or not enough resources/memory. Memory usage gradually increases and
the CPU usage climbs to 100% and stays there. I cannot save my document
and I have to use the Task Manager in order to quit Word. |
Answer |
| CWYW 7: I have a document that was created using an older version of EndNote, but I cannot get the new version of EndNote to recognize the citations in the Microsoft Word document. What do I need to do to work with this document using my new version of EndNote? |
Answer |
| CWYW 8: Whenever I click one of the EndNote commands in Word (either under the Tools / EndNote menu or on the EndNote toolbar) I get an error every time: "This Command is Not Available Because a Document Window is Not Active". How can I fix this? |
Answer |
| CWYW 9: How do I exclude the author or year from my citations? |
Answer |
| CWYW 10: Do the tools in Word install for more than one user account? |
Answer |
| CWYW 11: When I try to use any of the EndNote tools in Word, nothing happens. There is
no error message or anything, but the tools do nothing. How can I fix this? |
Answer |
| CWYW 12: Instead of seeing my regular citations, I'm seeing strange code, which looks something like { ADDIN EN.CITE <EndNote><Cite><Year>... What can I do to fix this? |
Answer |
| CWYW 13: When I try to use the EndNote tools in a word processor I get an error message that says "Invalid Class String". How can I fix this? |
Answer |
| CWYW 14: After using Track Changes in my document, the document won't format properly, or I'm getting errors with the tools in this document, such as "The requested object could not be found". What can I do to resolve this? |
Answer |
| CWYW 15: My cursor jumps around when inserting citations or formatting the bibliography, or I'm having problems using the tools in my document and suspect the problem has to do with the field codes. How can I clean up field codes in my document? |
Answer |
| CWYW 16: Word crashes or gives an error when I try to insert a large number of citations together. How can I correct this? |
Answer |
| CWYW 17: I'm getting a dialog box that says "EndNote Select Matching Reference". What does this mean and how do I resolve this? |
Answer |
| CWYW 18: I've made changes to the references in my library, but those changes aren't reflected in my document. How can I correct this? |
Answer |
| CWYW 19: I've typed changes into my citations or in the bibliography, but the changes are overwritten by the EndNote program. How can I resolve this? |
Answer |
| CWYW 20: How do I get page numbers to properly show up in my citations? I've tried the "Edit Citation" command, and put the page numbers in the Pages field, but that doesn't work. |
Answer |
| CWYW 21: My numbered citations are not starting with number 1, even though I'm using a style that sorts the citations in the order of appearance. How can I resolve this? |
Answer |
| CWYW 22: My citations have all shifted up one position in my document. How can I fix this? |
Answer |
| CWYW 23: My document is showing the abstract in the bibliography, but I don't want the abstract to be present. How can I correct this? |
Answer |
| CWYW 24: When I insert citations into my document, they go away immediately, but the reference list is generated at the end of the document. What happened to my citations, and how can I get them back? |
Answer |
| CWYW 25: After installing the EndNote upgrade, when trying to insert a citation in Word I get the error "Server Threw an Exception" or "Unhandled Exception". How can I resolve this? |
Answer |
| CWYW 26: The EndNote icons in Word X are blank, or just show question marks, how can I fix this? |
Answer |
| CWYW 27: Word X crashes when I click the "Browse" button to select an output style in the "Format Bibliography" dialog box. How can I resolve this problem? |
Answer |
| CWYW 28: I'm using a non-English version of Word, and when I try to use the EndNote tools I'm getting a COM error or Word is crashing. What can I do to resolve this problem? |
Answer |
| CWYW 29: Word X is crashing when using EndNote, and my Home folder and the System folder are on different partitions. What can I do to resolve this? |
Answer |
| CWYW 30: When using EndNote on a Macintosh, Word crashes or gives error messages in any document I try to use. How can I resolve this problem? |
Answer |
| CWYW 31: Is EndNote for Macintosh OS X compatible with word processors
other than Microsoft Word? What happened to the Paper menu / Scan
Paper feature that existed in earlier versions? |
Answer |
| CWYW 32: When using EndNote 5 with Word XP, Word sometimes freezes or responds
very slowly. How can I fix this? |
Answer |
| CWYW 33: When I try to use the EndNote 5 CWYW commands in Microsoft Word 98/2001
nothing happens. How can I fix this? |
Answer |
| CWYW 34: While attempting to insert a citation, I received the message "Please move the insert point outside of the reference list." How can I fix this? |
Answer |
| CWYW 35: When I use Insert Selected Citations, this only inserts records from the last library I was in, right? |
Answer |
| CWYW 36: I installed EndNote and see the menu options in the Tools menu of Microsoft Word, but I don’t see the toolbar. Where is it? |
Answer |
| CWYW 37: What is the Libraries Used tab? Why can't I add my library here? |
Answer |
| CWYW 38: I'm getting an error message, "This file could not be found" (C:\PROGRA~1\ENDNOT~1\ENLocale.doc), EndNote Add-In, EndNote's language-specific initialization failed." How can I resolve this? |
Answer |
| CWYW 39: If I've removed the field codes, is there a way to return them? |
Answer |
| CWYW 40: How do I double-space or single-space my bibliography, or change the font for the bibliography? |
Answer |
| CWYW 41: Can I have EndNote automatically open and close when I open or close Word? |
Answer |
| CWYW 42: Word XP takes 15 to 30 seconds to start, and says it is requesting a virus scan. This started when EndNote was installed, how can I resolve this? |
Answer |
| CWYW 43: The EndNote 5 through X tools are not showing up in the Add-Ins tab of Word 2007. How can I add them? |
Answer |
| CWYW 44: If I start a document using EndNote Web, can I continue working with the document using the EndNote Desktop program? |
Answer |
| CWYW 45: How can I get the Windows EndNote X4/X3/X2/X1 CWYW commands to appear in Microsoft Word? |
Answer |
| CWYW 46: Why am I seeing the EndNote tools in Outlook? |
Answer |
| CWYW 47: How can I create chapter bibliographies with EndNote? |
Answer |
| CWYW 48: Opening Word, the error "The specified Word library can not be unloaded because it is in use" appears, or I get an "Invalid Pointer" error message. How can I fix this? |
Answer |
| CWYW 49: How can I convert a word document from Reference Manager and convert the database and maintain the RefIDs? |
Answer |
| CWYW 50: How can I convert a word document from ProCite and convert the database and maintain the RefIDs? |
Answer |
| CWYW 51: When I use "Remove Field Codes" with EndNote X or earlier my text formatting is removed. How can I fix this? |
Answer |
| CWYW 52: I have changed my output style from the EndNote program, but the style in my paper keeps reverting to Annotated or some other style I did not choose. How can I correct this? |
Answer |
| CWYW 53: When opening Word with EndNote X1 or later installed, I am getting an "Unknown Error". How can I correct this? |
Answer |
| CWYW 54: In Word, I only see the EndNote Web tools. How do I get the EndNote desktop tools to appear? |
Answer |
| CWYW 55: I would like to transfer a document from Pages 09 to Word or from Word to Pages 09. How can I do this? |
Answer |
| CWYW 56: What are some of the issues I will encounter using EndNote X2 and later with Pages 09? |
Answer |
| CWYW 57: After installing EndNote X3 or later and opening OpenOffice.org Writer 3.x, I do not see the EndNote toolbar or EndNote X3 menu. How can I fix this? |
Answer |
| CWYW 58: In Word, I only see the EndNote Web or EndNote tools. How do I get the Reference Manager 12 or later tools to appear? |
Answer |
| CWYW 59: While using EndNote X3.0.0 and formatting a numbered style with citation ranges, I am seeing (1-2) and (5-12) rather than (1,2) and (5-12). How can I fix this? |
Answer |
| CWYW 60: I had the EndNote tools in Word, but they are now missing. How can I get them back? |
Answer |
