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| CWYW
6:
Since installing EndNote 6, Microsoft Word XP (2002) or Word 2003 is running slowly or
freezing periodically. Word is reporting error messages such as "Unknown
Error 0x800A1007" or messages which indicate there are too many edits
or not enough resources/memory. Memory usage gradually increases and
the CPU usage climbs to 100% and stays there. I cannot save my document
and I have to use the Task Manager in order to quit Word. |
Answer:
There is a known problem that occurs with Word XP and 2003 where the use of
certain smart tags in Word triggers a memory leak. Note that this
problem was fixed in EndNote 7, but here are the steps to resolve
the problem in EndNote 6:
- In
Word go to Tools / Options / File Locations, select Startup, and
click the Modify button. Note the path to the Word Startup folder
as indicated under the Look In dropdown box at the top of the
window.
- Now
cancel out of this window, close Word (and Outlook, if running),
and navigate to this folder through Windows Explorer or My Computer.
(Note: If you cannot find the specified folder, your windows preferences
may be set to hide the folder. In Windows Explorer go to Tools
/ Folder Options / View tab and make sure that "Show hidden files
or folders" is selected). You should see at least two files in
this folder: EN6Cwyw.WordXP.wll & EN6CWYW.dot. If you do not see
the .wll and .dot file extensions, go to the Tools menu and select
Folder Options / View tab. Uncheck the box that reads "Hide file
extensions for known file types" and click OK. Remove EN6Cwyw.WordXP.wll
and place it in the Recycle Bin.
- Now
navigate to the EndNote 6 program folder (typically C:\Program
Files\EndNote) and locate a file called EN6Cwyw.wll. Make a copy
of this file and paste it into the Word Startup folder.
- Now
start Word again and you should be able to insert citations and
work with EndNote 6 and Word XP or 2003 without it slowing down, freezing,
or crashing.
We
also recommend that you have the latest updates from Microsoft installed
(see http://office.microsoft.com/productupdates/).
Note: This workaround for EndNote 6 was designed and tested before the release of Word 2007, and EndNote 6 is no longer actively supported.
We do not claim this workaround will work properly in Word 2007.
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