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CWYW 33: When I try to use the EndNote 5 CWYW commands in Microsoft Word 98/2001 nothing happens. How can I fix this?

Answer: You can fix this as follows:
  1. In Word go to "Tools / Templates and Addins". Under "Global Templates and Addins" make sure that you see two files -- "EndNote 5 CWYW" and "EndNote 5 CWYW Commands" -- and make sure that both files are checked. If either one is unchecked, check it, click OK, and try the tools again.
  2. If the "EndNote 5 CWYW" file will not stay checked, you need to make sure the CWYW extensions are loaded. Open a Finder window and go to "System Folder:Extensions". You should have two files in this folder called "CWYW Initlib" and "CWYW Serverlib". If you do not see these files here check in "System Folder:Extensions (Disabled)". If you find the files here, move them into "System Folder:Extensions". Then restart the computer.
If you still have trouble you may have a corrupt Normal template file. With Word closed go to "Microsoft Office...:Templates" and locate a file named "Normal." Rename this file to "Normal.old" and then move it to the trash. Now open Word again and try the tools.


This page was last modified on: June 20, 2005

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