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| Frequently Asked Questions |
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| CWYW
25:
After installing the EndNote upgrade, when trying to insert a citation in Word I get the error "Server Threw an Exception" or "Unhandled Exception". How can I resolve this? |
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Answer:
Make sure that the version of EndNote that's currently open matches the version of the tools in Word when you go to "Tools > EndNote"(in Word 2000/XP/2003) or look at the "Add-Ins" tab in Word 2007. The name of that "EndNote" submenu should be the same number as your current version of EndNote (for example, EndNote X1 will have an "EndNote X1" submenu in word 2000/XP/2003).
Only EndNote X1/X2 will have an "EndNote" tab in Word 2007. This error will come up if you are using a different version of EndNote than the version of the CWYW tools that are installed in Word.
This error may also come up if the library you are using has become corrupt. To fix a damaged library, close out of the library in EndNote and go to "Tools > Recover Library". Here, select the library you would like to recover, it will then create a "Saved" version of the library that you can try using instead.
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