1. Close Word and Outlook if running.



2. Open Computer (called "My Computer" on 2000 and XP) and locate your EndNote folder. The default installation path is “C:\Program Files\EndNote 8”.



3. There are two files in this folder you need to copy, depending on which version of Word you are using...
   
   For Word 2000, use EN8CWYW.dot and EN8Cwyw.wll.
   
   For Word XP/2003/2007 use EN8CWYW.dot and EN8Cwyw.WordXP.wll

   If you do not see the .wll and .dot file extensions, go to the Tools menu and select Folder Options / View tab. Uncheck the box that reads “Hide file extensions for known file types” and click OK. Hold down the ALT key on Vista if you do not see the "Tools" menu.

4. Locate the Word Startup folder, remove the existing EndNote 8 addin files currently present (as well as any ~$ temp files you may find), and paste these two files into this folder. If you cannot find the specified folder, your Windows preferences may be set to hide the folder. In the folder go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected. Hold down the ALT key on Vista if you do not see the "Tools" menu.
   
   Note: On Windows 2000 or XP systems, Word needs these CWYW files to be located in:
   C:\Documents and Settings\‹your login›\Application Data\Microsoft\Word\Startup
   
   On a Vista system, Word needs these CWYW files to be located in:
   C:\Users\‹your login›\AppData\Roaming\Microsoft\Word\Startup
   
   



5. Launch Microsoft Word.

If the above directions do not resolve your problem, you may need to recreate the EndNote 8 preferences on your machine. Following these steps involves modifying the registry and will remove any customizations you have made to the Reference Types in the EndNote program. When modifying the registry you may cause serious problems that may require you to reinstall your operating system. If you are not comfortable modifying the registry yourself, please contact technical support and we can walk you through the process.

1. Quit all applications.



2. Open the My Computer option (from the Start Menu or on your desktop) and then go to C:\Documents and Settings\<Your User Name>\Application Data and delete the EndNote folder. (Note: If you cannot find the specified folder your windows preferences may be set to hide the folder. In Windows Explorer go to Tools / Folder Options / View tab and make sure that "Show hidden files and folders" is selected.).



3. Go to Start in the lower left hand side of you monitor and then select Run and enter regedit. Then click OK.



4. Select the HKEY_CURRENT_USER folder and expand it, then the Software folder, then the ISI ResearchSoft folder.



5. Click on the EndNote folder.



6. Select Registry (or File) in the menu and then select the Export option.



7. Under Export Range choose the Selected Branch option and then save the file as EndNoteReg.



8. Right click on the EndNote folder and select Delete.



9. Close the Regedit application.



10. Restart the computer.



11. Open EndNote and try again.