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| Frequently Asked Questions |
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| CWYW
3:
When I open Microsoft Word I get an error message, “The macro cannot
be found or has been disabled because of your macro security settings”,
and the EndNote Web tools do not work. How can I fix this? |
Answer:
If you get this error message when you click on the EndNote Web tools
in Word, then most likely the EndNote Web Cite While You Write
(CWYW) file is not loading properly when Word starts.
Word 2007: Go to the Office button and choose Word Options. Select Add-Ins from the list on the left. At the bottom of the page, next to "Manage:" set the Drop down to "Word Add-ins" and click Go.
Word 2003/2004/2008: Go to “Tools / Templates and Add-ins.”
You should see the EndNote Web files
listed under “Global Templates and Add-ins”, and the files should
be checked. The file(s) you should see here vary depending on what version
of Word you are using:
Word 2003: EndNote Web Cwyw.dot
Word 2007: EndNote Web Cwyw.dotm
Mac versions of Word have 2 files.
Word 2008:
EndNote Web Cwyw Commands.dot
EndNote Word 2008 Commands.bundle
Word 2004:
EndNote Web Cwyw Commands.dot
EndNote Word 2004 Commands
If
any of these files are unchecked, check them, and click OK. If Word
returns a macro security warning, check the box for "always trust
macros from this source" and then "Enable macros." Close Word, and
then start Word again. The EndNote Web commands in the Tools menu should
be functional. If you go back to "Tools / Templates and Add-ins",
the file should appear and remain checked.
If you are still having problems with this after verifying the CWYW file is checked, you can try the following in Word 2003:-
In Word, go to Tools menu, select Macro then choose the Security submenu. Click on the Trusted Sources tab. Verify that the check box for "Trust all add-ins and templates" is checked.
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In Word go to “Tools / Templates and Add-ins.” If you have any other third-party programs listed here, you may encounter this error if there is a compatibility issue. Check with the product manufacturer of that specific program for instructions on removing or disabling their tools.
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If you are still having problems, it is possible that Anti-Virus software was running when EndNote Web was installed. Disable all Anti-Virus software and reinstall the EndNote Web Plug-in.
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