| Onfolio was
acquired by MSN on March 8, 2006. For more details, view
the press announcement. |
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Will I be able to
continue to use my current version of Onfolio? |
|
Users of Onfolio
1.0 and 2.0 will be able to continue to use those products. However,
no additional updates will be made to these products. Customers who
want to move to a supported version of Onfolio should download and
install the free Onfolio Add-in for Windows Live Toolbar. This
version of Onfolio does not have all of the features available in
the Academic & Scientific edition. Please see the
comparison chart to learn about the differences.
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Will I
be able to re-activate my copy of Onfolio? |
|
Yes. Onfolio’s
activation servers will continue to operate, so you will be able to
reinstall Onfolio on new computers and the activation process will
work.
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What
is an EndNote user to do? |
- Basic Web
capture functionality is now free through MSN Live Toolbar.
A beta releases March 8, 2006. This new add-in does not include
connectivity with EndNote.
- The current
product will continue to run, but will not be updated with new
features nor made compatible with operating system changes.
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|
Since
Onfolio is now free, can I get a refund? |
If you purchased
Onfolio Academic & Scientific Edition on or after December 8th, 2005,
and you have proof of purchase, you are eligible for a refund. The
following items may be submitted for eligible refunds - photocopy of
UPC code and serial number or purchase receipt.
Fax or mail your proof of purchase to:
Thomson ResearchSoft Customer Service
3501 Market Street
Philadelphia, PA 19104
Fax: 760-438-5573 |
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Can I
still buy Onfolio? |
|
No. Onfolio
Academic & Scientific Edition is no longer for sale. To get the free
Onfolio Add-in for Windows Live Toolbar, please go to
http://ideas.live.com/
and download the Windows Live Toolbar, which now includes
Onfolio as an optional add-in.
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Why is
Microsoft buying Onfolio? |
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Microsoft is
making a new version of Onfolio available for free as part of the
new Windows Live Toolbar.
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Will
Microsoft continue to develop Onfolio’s products? |
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Onfolio’s
technologies will continue to be developed and integrated into
Windows Live products.
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I was
in the middle of an evaluation of Onfolio, what do I do now? |
|
Move all the
reference content to EndNote using "Synchronize Now" - right click
and go to References > EndNote Synchronization. Configure an EndNote
library to accept the reference data and click on the Synchronize
Now button.
If you would like to continue using Onfolio, you should download
and install the Beta version of the Onfolio Add-in for Windows Live
Toolbar at http://ideas.live.com/.
You can install this version on top of the version you have now, and
none of your data or settings will be lost. Note: Not all of the
features in the trial version are in the Onfolio Add-in. Please use
this chart to determine which
features are still available to you.
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Will
Microsoft be acquiring my personal contact information? |
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Yes. According to
the original Onfolio
privacy policy your personal data can be transferred to the new
company in the event of an acquisition. You can read the Microsoft
privacy policy at
http://privacy.live.com. When your personal data is in the
system, you will be able to manage your communication preferences
and ask questions at this site as well.
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Will
Onfolio 1.0 and 2.0 users still be able to get customer support?
|
|
Current Onfolio
customers will continue to receive online support in the form of
searchable knowledge base articles, frequently asked questions and
user support forums for six months. In addition, free email support
from
http://www.onfolio.com/support will be available for a short
period of time during the transition to Microsoft.
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Does
this new version for Windows Live Toolbar work with Firefox? |
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No. The Windows
Live Toolbar beta doesn’t currently support Firefox so this new
version of Onfolio does not yet support Firefox either.
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I have
questions about how this is going to affect me. How do I get them
answered? |
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For a short
period of time after the acquisition, Onfolio will continue to read
and respond to customer support and customer service requests. If
you have questions about the acquisition, please email them to
info@onfolio.com.
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